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How To Create A Disney-Like Addiction To Your Company

29/05/2013

Step one: Make eye contact and smile. That and six other seemingly simple steps can help create customer-service magic. I have (...)
Step one: Make eye contact and smile. That and six other seemingly simple steps can help create customer-service magic. I have always said I would never be that person with a Disney stuffed animal sticking out of my bag on a flight home from Orlando. Never. No way. I am much too cool for that. After a recent speaking engagement at Disney and four days in the Florida parks with the Disney staff and their fans, I now understand the Disney obsession so many people around the world have. That is fueled by Disney’s customer service and their employee “cast member” attitude:Read Full Story    
createthathaveaddictionstep

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