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The True Cost Of Bad Customer Service [Infographic]

29/03/2013

Many companies make the mistake to only focus on the obvious, is the phone ringing? are we closing sales? But there are many other, (...)
Many companies make the mistake to only focus on the obvious, is the phone ringing? are we closing sales? But there are many other, less obvious (I don’t want to say “hidden”) aspects of business, that directly affect the bottom line. Customer service is one of them. In a way, social media has helped bring [...]
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